Frequently Asked QuestionsFrom getting started to managing your membership and bookings
Getting Started FAQs
Do you have to be a member to use Feel Good Fitness services?
Although we do recommend a membership for the beginner client, we also offer casual classes which can be booked though PTminder: https://feelgoodfitnesswa.ptminder.com
All you have to do is create an account and sign up to one of our classes.
How much are your classes?
We have a wide range of prices for our classes and memberships so you can choose something to fit your specific budget.
How much is your health worth?
Is Feel Good Fitness for beginners only?
Yes, our programs are specifically designed for the beginner who may have never exercised, is returning to exercise, or feels intimidated when training in a normal gym environment.
Are there different fitness levels in the classes?
All of our programs are designed for beginners who are at the start of their health and fitness journey.
Our classes support our members as they progress at their own pace.
How many classes do you recommend to start?
We invite you to book in for a free consultation to discuss what will work best for your specific needs.
What is a Beginners Big Group Class?
Find out more on our Classes Page
Note: this class was previously called Community Group class.
What is a Beginners Small Group Class?
Find out more on our Classes Page
Note: this class was previously called Beginners Plus class.
What is the best zone to start in?
This will depend on your budget, which class times suit you, your personal goals for the best results, and whether you prefer a larger group or smaller group to exercise with.
Contact us for a free consultation and we will help you to decide which zone will best suit your needs.
Are there any age limits?
We have members from 13 years up to 85 years old!
60% of our members are aged 50 to 85, and 40% are couples and families.
Note: all persons 13-16 must have a guardian sign a casual waiver on their behalf.
What if I have an injury or disability which effects my movement?
This depends on the level of your disability or injury – you may need more attention which will mean you might need to join the smaller Beginners Small Group class or a private session so your trainer can allow for some extra time with you.
Don’t be put off by starting an exercise program, because your personal trainer will be able to help modify exercises to suit your personal needs.
Why choose a beginners' ONLY fitness centre?
This is a very common question amongst our beginners and there are several answers, but to us, specialising in beginners to exercise allows for a much more relaxed and non-intimidating environment away from all the bodybuilders and show ponies you find at most conventional gyms that cater to all fitness levels.
By giving full attention to their needs we have been able to give even the most anxious, depressed, nervous, injured, or unfit clients hope for a new life they normally would NOT get by going to a normal gym.
Do you have a Personal Trainer running every class?
Yes, every single class on our timetable is programmed and run by a fully qualified personal trainer. Each personal trainer has a unique way of running their class and you will find you will benefit from each trainer’s approach, keeping it fun and exciting for all our existing and new beginner clients.
The most important element to us at Feel Good Fitness WA is correct exercise technique and safety for our clients. This is monitored at all times by the trainer to ensure no injuries occur and that exercises are modified to the client’s needs, along with constant motivation and encouragement. But more than likely it will be the other members in your group that will help motivate and inspire those who are new to our beginner classes, making it a pleasant and fun experience all round!
Membership & Booking FAQs
How do you book into a casual class?
Can you pay casually on the day via cash or card?
Please sign into our online booking system to book and pay for your class before attending.
How do I cancel a class and rebook? (for members)
Members can sign into our online booking system to cancel and rebook classes.
Please ensure you cancel your class prior to the start of the class, otherwise you won’t be able to rebook.
Do you have a FIFO / shift worker membership?
We have packs from 1 to 10 classes in both zones with an unlimited expiry from purchase date. You can then easily book in to a class online at your convenience using your pack.
We also have a flexible permanent membership available which allows you to have an ongoing direct debit membership and book in to your classes yourself according to your availability.
Can I use my membership outside of my class times?
No, as we are not a gym, we are a beginner’s personal training studio. When you join a membership you get to select the classes which you would like to have a permanent or casual place in each week.
Are there any joining fees / access card fees?
No, Feel Good Fitness have no joining fees nor access fees when you join as a member.
Can you increase or decrease your weekly sessions?
Yes – please give 7 days’ notice in writing by emailing email@example.com and we will action your request.
Can you mix classes?
Yes, we have combo memberships available which we can discuss in your consultation. The price for your membership will be determined according to the specific classes you choose.
How can I suspend my membership?
To suspend your membership please complete the Membership Suspension Request Form.
Please note that you cannot suspend your membership to cancel. If you take the max of 12 weeks suspension after the 12 weeks you cannot attend, you must follow through with the 30 day cancellation policy as stated on your contract. Your suspension request must run in line with your schedule payments to reflect requested leave.
For debit members we require 2 working days to process suspension request before your next payment is due. All suspension must be in weekly blocks.
How can I cancel my membership?
To cancel your membership requires 30 days’ notice. Please complete the Membership Cancellation Request Form.
Please note that any direct debit that falls within this time will be processed, and we cannot cancel a membership that has outstanding fees. We also cannot suspend your membership to then cancel after suspension time.
Do you have a lock in contracts?
We feel that having a cancellation policy of 30 days for our beginners allows us time to work with our clients to get them into the best possible mindset for a sustainable lifestyle change. This helps build a solid foundation for their exercise technique, while improving their mental health and giving them the best possible chance to stick to their new program and incorporate this into a new chapter of their lives permanently.
Creating a new habit takes time and is just as hard as breaking a bad habit in our eyes!